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labor

A familiar account, too little told

By Peter Romeo on Nov. 07, 2013

The biggest story from Wednesday’s Global Best Practices Conference is the one that’s not often told, but could soon be. In the meantime, here’s a preview of the industry’s most powerful defense against detractors.

Workforce

Growth trend: beards

 By Steve Coomes on May 14, 2014

How restaurants are addressing the growing beard trend.

Majority of employers say raise the minimum wage

Sep. 29, 2014

But the preferred minimum would be $10 an hour, not the $15 being pushed by unions and labor groups.

Workforce

Hiring millennials

By Sara Rush Wirth on Apr. 16, 2015

Millennials aren’t afraid to talk to anyone in an organization; they’re driven to achieve; they embrace tech to ease processes.

Restaurants may not get White House rep after all

By Peter Romeo on Feb. 15, 2017

Andy Puzder is out as a candidate for secretary of labor.

Workforce

How restaurateurs are helping staff afford to live in expensive cities

By Alaina Lancaster on Jul. 20, 2017

Here’s how operators are helping workers get by—and securing a labor force—in areas where the cost of living is increasing.

Operations

How to succeed with a service charge

By Peter Romeo on Oct. 26, 2017

The model has been proven, but not without painful lessons for the early adapters. Here are some best practices for making the approach work.

Workforce

Staff as tour guides

By Sara Rush Wirth on Feb. 12, 2018

Want customers to buy in to new flavors? Start with servers’ selling skills.

Put people first

By Bill Main on Dec. 28, 1998

70% of customers who won't return to a foodservice establishment cite a negative interaction with an employee as the reason. By lowering employee turnover, service and customer retention can be improved.

The theory of relativity

By Bill Main on Jul. 31, 2002

I talk a lot about the importance of keeping your finger on the pulse of your operation. Getting timely information about your Prime Cost — food, beverage and labor costs — is the first and most important step to take.

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