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Operations

Delivery backlash and 4 other head-spinning moments

The dash for off-premise business is taking a detour around third-party delivery. Meanwhile, Amy Poehler isn't making restaurateurs laugh, R&D kitchens are cooking up some unusual new products, and the drug epidemic is prompting some controversial changes in operations.

Consumer Trends

What's most likely to spur consumer cravings?

Cooking demos and on-premise ads aren’t doing it for most diners, but these five things are.

Consumer Trends

The top 10 chains that satisfy cravings

By Lizzy Freier on Jan. 22, 2018

Customers share which brands have the menu items they most crave and can’t get anywhere else.

Food

4 pork preps growing on menus

By Lizzy Freier on Jan. 10, 2018

Operators are finding ways to balance rising pork costs with the growing demand for the protein.

Consumer Trends

This week’s 6 head-spinning moments: Huh?

By Peter Romeo on Jan. 05, 2018

When a change in In-N-Out’s menu barely makes the roster of neck-straining developments, you know it's been an eventful week.

Consumer Trends

Top 5 LTOs in December: Craveability vs. Purchase Intent

By Lizzy Freier on Jan. 04, 2018

Often, the menu items deemed the most craveable aren’t the ones consumers say they’re most likely to purchase.

Consumer Trends

Customers’ most-craved seafood

By Lizzy Freier on Dec. 21, 2017

See which 10 chains are winning with seafood that consumers say they can’t get anywhere else.

Beverage

7 drink trends getting customers in the holiday spirit

By Lizzy Freier on Dec. 06, 2017

See which flavors and preparations are trending in seasonal cocktails, mocktails and other beverages.

Food

The 10 most alluring LTOs in November

By Lizzy Freier on Nov. 30, 2017

Consumers reveal which chain limited-time offers they are most likely to purchase based on name and description.

Consumer Trends

Customers’ most-craved beef

By Lizzy Freier on Nov. 20, 2017

See which 10 chains are winning with beef that consumers say they can’t get anywhere else.