Podcast transcript: Cici's President Jeff Hetsel

The executive of the pizza buffet chain discusses video games, technology, labor costs and my favorite pizza in this transcript of the most recent episode of the podcast A Deeper Dive.


Slimmed-down Pizza Inn and Pie Five continue profitability streak

Parent company Rave Restaurant Group said it made about $600,000 during its second quarter, about twice its net income from a year ago.

A Deeper Dive: Jeff Hetsel, president and COO of the pizza buffet chain, joins the podcast to talk about the brand’s focus on games and what that does to its business.

Amanda Clark, who has helped boost the pizza chain’s development in the U.S. and globally, is leaving to take a CEO role “at another company in the franchise industry.”

Domino's Pizza Enterprises blamed sales weakness in Asia on consumer rejection of American brands over the Israel-Palestine crisis.

The chain’s latest research and trends are guiding the culinary team toward the flavors and pizza styles most in demand.

The pizza chain plans to “right size” its U.K. market this year, closing some unprofitable stores as it prepares many markets for growth.

Beth Scott replaces co-founder Scott Svenson in the role. He is shifting to an executive chair position.

The pizza delivery chain’s franchisees will increase their marketing contributions while the brand plans to add a new incentive to encourage new units. But it is also increasing its supply charges.

The pizza chain is regaining delivery customers as profitability improves, thanks to better operations, staffing and higher prices. It is now focused on accelerating growth worldwide.

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