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technology

Consumer Trends

Big names vie for a seat at the table

 By Kelly Killian on Sep. 29, 2014

In the past 13 months, four big fish—Priceline, TripAdvisor, Yelp and Google—have gobbled up companies in the online-reservations business to the tune of more than $2.8 billion.

Starbucks begins preordering rollout

 Dec. 04, 2014

Customers will be able to use their phones to place a customized order, learn how long of a wait there is, and then grab it from a pickup station.

Technology

High tech + high touch = mini-kitchens displayed at NAFEM

By Patricia Cobe on Feb. 25, 2015

Foodservice manufacturers introduced an array of new equipment at last week’s NAFEM Show in Anaheim, much of it boasting digital controls and “smart” operating systems.

Technology

Mobile commerce grabs hold of takeout ordering

By Joann Whitcher on Feb. 06, 2013

Mobile smartphone apps are quickly becoming the go-to platform for ordering takeout. According to a new eMarketer report, “Mobile Fast Food Marketing: How QSRs and Fast Casuals Are Getting Quicker and Faster,” more consumers are making their dining decisions en route via the smartphone.

Do up-and-coming apps pose a threat to Seamless and GrubHub?

May 01, 2015

For restaurateurs concerned about high commission fees paid to popular online ordering services, lesser-known apps may help alleviate that strain.

Chipotle airs new recovery tactics

By Peter Romeo on Apr. 27, 2016

Eager to make last quarter the low point in the chain's turnaround, management is exploring a number of new ways to win back customers.

Technology

5 game-changing tech platforms

By Sara Rush Wirth on Sep. 29, 2016

These new innovations have the potential to shake up everything from the workforce to food away from home.

Operations

Robot backlash: Fight against an anti-employee label

By Peter Romeo on Feb. 14, 2017

Restaurateurs warned that raising minimum wages by an unreasonable margin would bring cuts, streamlining and automation.

Technology

Operators dial up digital ordering

Sponsored content from our partner Comcast Business on Aug. 30, 2017

Restaurants are focusing on digital platforms that make it convenient to order and pay for takeout with a tablet, smartphone or voice-controlled personal assistant and skip the line at pickup.

Operations

What Restaurant Business editors wish for in 2018

By Sara Rush Wirth on Dec. 10, 2017

If we had our say, these are the trends that would stay and go next year.

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