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tipping

Leadership

How Chicago restaurants got burned by their own advocate

 By Peter Romeo on Sep. 22, 2023

Working Lunch: The Illinois Restaurant Association threw in the towel without so much as making a fist.

Workforce

With Chicago set to kill the tip credit, labor advocates are focusing on the next domino

 By Peter Romeo on Sep. 20, 2023

After local industry advocates dropped their opposition, a bill to phase out the employer payroll concession is being described as a done deal.

Workforce

Some servers think service fees lead to legal theft

By Reyna Estrada on Aug. 02, 2023

Are restaurant service charges transparent enough? Opinions among the supposed beneficiaries of these fees vary.

Workforce

Lawmakers propose raising the federal minimum wage to $17 and killing the tip credit

By Peter Romeo on Jul. 25, 2023

The Democratic proposal would phase in the changes over a five-year stretch. The bill is a pet measure of Sen. Bernie Sanders.

Operations

Are restaurant surcharges about to be added to Biden's 'junk fees' list?

By Peter Romeo on Jun. 26, 2023

Working Lunch: The industry is tacking on service fees cavalierly. Is that attitude about to backfire in the form of regulation?

Operations

Washington, D.C., restaurants learn the outs of service fees

By Peter Romeo on May 22, 2023

Surcharges have become routine after residents voted to kill the tip credit. Now, operators and customers are coming across the unexpected side effects.

Workforce

The tip credit could have a powerful enemy in Chicago's new mayor

By Peter Romeo on May 12, 2023

Working Lunch: Incoming chief Brandon Johnson has plans to push several measures that would have a big impact on restaurants.

Workforce

Service fees are about to go big time in Washington, D.C.

By Peter Romeo on Apr. 26, 2023

A new survey shows 70% of local restaurants intend to use surcharges to counter the loss of the tip credit. About 150 places have already taken the plunge.

Consumer Trends

As tipping spreads, restaurants risk ticking off customers

By Joe Guszkowski on Mar. 21, 2023

The pandemic and its aftermath have upended tipping etiquette in America, leaving consumers frustrated and confused even as many pony up for the extra charges.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

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