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Workforce

Some servers think service fees lead to legal theft

 By Reyna Estrada on Aug. 02, 2023

Are restaurant service charges transparent enough? Opinions among the supposed beneficiaries of these fees vary.

Workforce

Lawmakers propose raising the federal minimum wage to $17 and killing the tip credit

 By Peter Romeo on Jul. 25, 2023

The Democratic proposal would phase in the changes over a five-year stretch. The bill is a pet measure of Sen. Bernie Sanders.

Operations

Are restaurant surcharges about to be added to Biden's 'junk fees' list?

By Peter Romeo on Jun. 26, 2023

Working Lunch: The industry is tacking on service fees cavalierly. Is that attitude about to backfire in the form of regulation?

Operations

Washington, D.C., restaurants learn the outs of service fees

By Peter Romeo on May 22, 2023

Surcharges have become routine after residents voted to kill the tip credit. Now, operators and customers are coming across the unexpected side effects.

Workforce

The tip credit could have a powerful enemy in Chicago's new mayor

By Peter Romeo on May 12, 2023

Working Lunch: Incoming chief Brandon Johnson has plans to push several measures that would have a big impact on restaurants.

Workforce

Service fees are about to go big time in Washington, D.C.

By Peter Romeo on Apr. 26, 2023

A new survey shows 70% of local restaurants intend to use surcharges to counter the loss of the tip credit. About 150 places have already taken the plunge.

Workforce

‘Erratic’ best describes restaurant tipping for servers post-pandemic

By Patricia Cobe on Mar. 21, 2023

Inflation, guest expectations and a customer’s mood all play into how generous or stingy a tip will be. Good service may have nothing—or a lot—to do with it.

Financing

Why tipping is so important to restaurant employees

By Jonathan Maze on Mar. 21, 2023

A Deeper Dive: This week’s podcast focuses on tipping from the view of the restaurant employee, and why they like them at both full-service and limited-service restaurants.

Consumer Trends

As tipping spreads, restaurants risk ticking off customers

By Joe Guszkowski on Mar. 21, 2023

The pandemic and its aftermath have upended tipping etiquette in America, leaving consumers frustrated and confused even as many pony up for the extra charges.

Workforce

The tip credit could become a victim of new political realities

By Peter Romeo on Mar. 21, 2023

Organized labor is pushing to end it. But there’s less than a consensus among other parties. Still, supporters of the credit are bracing for more battles.

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