12 reveals from this week’s big restaurant event

The three dozen chains participating in the ICR Conference provided plenty of aha moments. Here’s a sampling of the surprising tidbits that were aired.


Nearly 25% of third-party deliveries disappoint, study finds

So who gets the blame? It depends on the problem.

Patrons of company stores in 27 states may have had personal data stolen, the chain warned.

The assessments differ—in an unexpected way.

This new generation of to-go cups and containers fit well with diners’ parallel interests in green packaging and in portable, flavorful foods.

Soup is not only a stand-alone meal but it can also be utilized as a labor-saving ingredient in recipes

In addition to menu staples like wings and hot-and-spicy chicken sandwiches, operators can kick up menus by incorporating hot sauces into an array of dishes.

Stewarding a 100-year-old brand carries some unique challenges, as he's learned in leading the resurgent quick-service operation for nearly a decade.

Whole30 Delivered will cater to followers of the popular diet.

Lure guests with limited-time offers that feature ingredients and flavors in sync with the season.

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