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tipping

This one-time server sees 2 challenges to no-tipping policies

By Sara Rush Wirth on Oct. 26, 2015

How will new tipping affect servers? As a former server herself, Senior Editor Sara Rush sees two major problems if no-tipping policies become more widespread.

Operations

Tip pooling proposal runs into trouble

 By Peter Romeo on Dec. 14, 2017

A procedure change suggests the measure is meeting considerable public resistance.

Joe’s Crab Shack chain tries no-tipping

By Peter Romeo on Nov. 09, 2015

The casual-dining concept is paying servers at some stores instead of expecting customers to leave gratuities.

Workforce

Understanding the argument over tip sharing

By Peter Romeo on Feb. 12, 2018

A proposal to allow tip sharing between front- and back-of-house employees has touched off a firestorm. Here is what the two sides are saying about the plan, which is awaiting action from the Department of Labor.

Consumer Trends

Tipping 360 Part 1: How consumers view tipping policies

By Kelly Killian on Jan. 19, 2016

As restaurateurs experiment with no-tipping policies, consumers we surveyed say they are willing to go with the flow—as long as it means a fair shake for servers.

Workforce

Houlihan's franchisee pays $5M to resolve tip-pooling, overtime charges

By Peter Romeo on Apr. 13, 2018

The consent agreement settles a three-year action brought by the Department of Labor.

Consumer Trends

Tipping 360 Part 2: Pay gap could push tipping change

By Kelly Killian on Feb. 11, 2016

The majority of restaurateurs feel it's important to close the gap between front- and back-of-house pay, and nearly a quarter say that discrepancy could prompt them to make a change. Here's how operators' view tipping.

Workforce

Tipping 360 Part 3: Staff to tap out if tipping ends?

By Sara Rush Wirth on Mar. 15, 2016

The debate over no-tipping policies has restaurant staff befuddled. In Part 3 of our “Tipping 360” series, we asked what servers would do if tipping went away.

Early experimenter with no tipping says it's not working

By Peter Romeo on May 05, 2016

Or at least not in 14 of the 18 restaurants that switched to a revenue-sharing model for compensating servers, revealed Ignite Restaurants, parent of the Joe's Crab Shack chain. Joe's was the first full-service restaurant chain of scale to experiment with the discontinuation of tipping.

Trendsetting city regulates service charges

By Peter Romeo on Sep. 06, 2016

Will new rules allow more restaurants in Berkeley, Calif., to drop tipping?

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