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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 126
Marketing

6 issues keeping restaurant marketers up at night in 2019

From social media to maximizing loyalty and more, here's what's top of mind for marketing execs in the new year.

Special Reports

Chains losing favor with consumers

Data shows which brands saw a drop-off in guest satisfaction ratings.

Special Reports

Chains winning favor with consumers

Data reveals which brands are tops in guest satisfaction.

Leadership

Activist investor sends holiday message to Luby’s

The “Carol for Luby’s Shareholders” stokes the brewing proxy fight over the embattled chain.

Operations

Fiesta Restaurant Group to shutter 23 units

The closures include all Pollo Tropical units in the Atlanta area and some in Florida, as well as nine Taco Cabanas in Texas.

Leadership

Fogo de Chao’s CEO to retire

President Barry McGowan will take over the top role at the Brazilian steakhouse chain months after it was acquired by Rhone Capital.

Emerging Brands

5 concepts that burst onto the scene in 2018

Here are the operations everybody was buzzing about this year.

Operations

6 twists percolating at Starbucks’ latest Reserve Roastery

A 23,000-square-foot Reserve Roastery, the second in the U.S., just opened in New York City.

Operations

Starbucks to expand delivery to 2,000 locations

Starbucks, seeking to boost traffic declines, plans to expand delivery to more than 2,000 company-owned stores by spring.

Financing

Mike Isabella to close nearly all his restaurants

The once-promising restaurateur, who has been accused of harassment by multiple employees, filed for Chapter 7 bankruptcy and blames his falling sales on negative press.

Operations

Pie Five hopes Goldilocks prototype is just right

The pizza concept’s new design is slated to fit in virtually any footprint.

Financing

Dave & Buster’s still can’t hit the comps jackpot

Despite its new virtual reality games, the eatertainment brand suffered another weak quarter—especially in food and beverage sales.

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