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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 81
Leadership

Potbelly names former Wendy’s exec Robert Wright as president and CEO

Wright takes over at the struggling sandwich brand from Alan Johnson.

Operations

Some of the country’s oldest restaurants are closing permanently

They’ve survived decades of challenges, but these longtime establishments cannot outrun the pandemic.

Beverage

Chipotle adds a line of new drinks

A portion of the sales of the lemonades, agua frescas and tea from Tractor Beverage Co. will benefit farmers.

Workforce

As restaurants move outside, heat becomes the enemy

Outdoor dining is bringing in revenue for operators this summer but it’s making the job extra-exhausting for employees.

Financing

Pollo Tropical, Taco Cabana finally see some encouraging numbers

The Fiesta Restaurant Group brands report improving sales in recent weeks.

Marketing

Panera reports success with its coffee subscription program

The unlimited coffee offering now has about three-quarters of a million subscribers, prompting the fast casual to launch a referral program to generate even more.

Operations

Even celebrity-backed restaurants can’t weather the pandemic

Add to the list of permanently closed concepts a growing number of operations fronted by well-known chefs and stars.

Operations

Will an updated menu and image return Boston Market to its early success?

The struggling chain’s new owner, Jignesh Pandya, is banking on it.

Operations

Chipotle fast tracks its drive-thrus

The chain is about to open its 100th mobile pick-up Chipotlane and will add as many as 10,000 new workers to support the rapid expansion.

Operations

Mask enforcement becomes a battleground for operators

Restaurant owners say diners have brandished weapons and spit on them after being told they must wear a mask to enter.

Operations

Main Event adds delivery of food and games, too

The eatertainment concept has partnered with Uber Eats to delivery kid-friendly menu items along with laser tag, Velcro darts and more.

Food

Chipotle to test cauliflower rice

Low-carb Cilantro-Lime Cauliflower Rice will debut at 55 units this week as the fast-casual chain gauges customer and operator response before deciding on a national rollout.

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