Kelly Killian
Editor
Articles by
Kelly Killian
Page 13Familiarity breeds loyalty
Whoever uttered the phrase “familiarity breeds contempt” may have gotten it wrong—at least when it comes to restaurants. A new study suggests that familiarity actually makes customers more loyal.
Savoring the moment
Several of our panelists describe exceptional service and an eating experience that was a part of the greatness of the dish.