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Kelly Killian


Articles by
Kelly Killian

Page 11
Consumer Trends

3 summer travel trends to plan for

Here are a few important predictions for how, when and where people will spend their vacation dollars.

Consumer Trends

Loyalty programs often overlook most loyal customers, study finds

Restaurant loyalty programs often have it all wrong. It’s not about wooing the hot new customer, it’s about loving the one you’re with.

Hey boss, what you call employees is important.

Why finding the industry’s female stars is tough.

Donatos’ chairman is a master at getting things done with equal parts courage and compassion.

Recent updates to the Affordable Care Act brought relief. The employer mandate was delayed until 2016 for companies with 50 to 99 employees.

In the still of the night—er, Thanksgiving weekend—the Obama Administration announced it will delay the rollout of online marketplaces (called SHOP exchanges) where, under the Affordable Care Act, small business owners can shop for policies to cover employees.

This week, Google stepped up its menu game, chains courted lovers and people fell for a “dumb” stunt.

This time of year offers a prime opportunity for real-time messaging.

According to the National Retail Federation’s 2014 Valentine’s Day spending survey, consumers will shell out $3.5 billion going out to celebrate.

I’m excited to refresh a regular column that had been a staple of Restaurant Business for years. Here are my picks for the week’s (give or take a day or two) best ideas—plus one of the worst.

Corner Bakery Cafe shows why a company that plays together stays together.

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