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Krystal Company

Consumer Trends

5 chains losing favor with customers

New data from Technomic reveals which brands consumers say are dropping the ball in service, ambiance, food, value and more.

The new CEO aims to tap his marketing and operations background to get the chain’s sales and profits back up.

The former McAlister’s Deli president brings marketing and operations experience to the job.

The chain's Loaded Hash Brown Scrambler Bowl is a heartier version of what's already on the menu.

Operators are putting their own spins on the standard romantic dinner.

Consumers reveal which chain limited-time offers they are most likely to purchase based on name and description.

The loaded hash brown scrambler breakfast bowl will be around for a limited time.

The Krystal quick-service chain has debuted a coffee platform that plays into diners’ demand for customization—offering coffee served in three different ways: frozen, hot or iced.

Chains are revamping mozzarella sticks, chips, breaded veggies and dips.