How Popeyes changed the chicken business

How did a once-struggling, regional bone-in chicken chain overtake KFC, the formerly dominant player in the U.S. market? With a fixation on sandwiches and many more new restaurants.


Popeyes introduces its latest riff on the fried chicken sandwich

The chain that ignited the chicken sandwich wars is bringing on reinforcements, bolstering the battle with a new sauce and a hip-hop anthem.

In the transcript of this week's Restaurant Rewind podcast, read about one of the most colorful characters ever to influence the business.

Restaurant Rewind: During his 64 years, he drew a spotlight time and again, though not always for positive reasons.

The Bottom Line: The two fast-food chains are increasingly going head-to-head over chicken sandwiches and chicken wings.

Jeff Klein will replace him as president of Popeyes in the U.S. and Canada. Thiago Santelmo was named president of international.

The fast-food chicken chain is already the No. 3 provider of quick-service wings, the company said. And the company has plans to improve its ability to serve them.

A former employee of Sun Holdings had accused the 150-unit Popeyes operator of reneging on a promise of 5% of the annual operating profits.

Sales were positive at Restaurant Brands International concepts, including Tim Hortons, Popeyes and Firehouse Subs. At Burger King, operator profitability increased 46%.

The fried chicken restaurant chain believes that it can get more efficient, just like its international locations and rival Chick-fil-A.

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