Tim Hortons

Mystery shopping secrets

We sent mystery shoppers into more than a dozen chains for a look at the operations through the customers’ eyes. Which chain topped our secret diners’ lists? The answer may surprise you.

Tim Hortons

An iconic Canadian chain known for its coffee, specialty drinks and signature TImbits

the Restaurant Business team tested more than 100 apps from regional, emerging and national chains, to see what’s out there, what’s working and what’s not.

The chain is offering Americanos, cappuccinos and lattes, all of which can be ordered hot or iced.

The burger chain’s plan to acquire Hortons and move north of the border stirred up far less controversy there than it did in the buyer’s home country.

Diners continue to seek spicy flavors and out-there combinations.

The company formed by the merger of the two quick-service chains has set its structure and management of the two brands.

Some responses have been extreme—and controversial.

Restaurateurs are trying some bold formats to snare the attention of jaded consumers. Here are three examples that caught our eye.

The chain and its franchisees are spending hundreds of millions to remodel restaurants in Canada.

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