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Even the most loved casual chains are hurting for sales growth. Two of consumers' top five brands made major changes over the past year to try to correct that loss.
Data reveals which brands are tops in guest satisfaction.
The fast-casual market has become very diversified, but it's still the sandwich chains that are winning praise from consumers.
Consumers’ most loved chains aren’t just focused on one aspect of their restaurants—they are winning in service, ambiance and convenience, along with the food.
Data shows which brands saw a drop-off in guest satisfaction ratings.