Technology

Heinz unveils touchless ketchup dispenser

Customers will be able to get ketchup and other condiments with a wave of their hand.
Heinz touchless
Image courtesy of Heinz

Diners will soon be able to add ketchup to their fries with a wave of their hand. 

That is thanks to Heinz’s new touchless ketchup dispenser, which is now widely available following tests last year in restaurants, movie theaters and college campuses.

The idea is to reduce touchpoints and give diners peace of mind as they begin returning to restaurants amid heightened safety concerns from the coronavirus pandemic. 

Customers will be able to get ketchup by waving their hand over a sensor on top of the Heinz Keystone Automatic Dispenser, prompting it to deliver a pre-portioned half-ounce serving. Restaurants that already have an original Keystone dispenser can buy the contactless top separately. The dispenser can hold 1.5 gallons of any Heinz condiment, which include mustard, mayo and ranch along with ketchup.

Many restaurants adopted contactless technology during the pandemic as people sought to avoid human-to-human contact. That led to wider use of things like QR codes and no-contact pickup, and has now extended to condiments and other products. Coca-Cola, for instance, developed a contactless soda fountain that customers can operate with their phones.

And even as the pandemic begins to subside, much of that contactless tech is likely to remain. More than 75% of restaurants said they plan to continue offering contactless technology, according to a recent study by payment processor Square.

Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.

Multimedia

Exclusive Content

Emerging Brands

5 pre-emerging restaurant brands ready for takeoff

These small concepts are still proving out their ideas, but each shows promise as a potential candidate for the next generation of emerging chains.

Technology

This little-known iPhone feature could change restaurant ordering

Tech Check: Almost every customer has a POS in their pocket. Can mini mobile apps get them to actually use it?

Financing

Red Lobster gives private equity another black eye

The Bottom Line: The role a giant sale-leaseback had in the bankruptcy filing of the seafood chain has drawn more criticism of the investment firms' financial engineering. The criticism is well-earned.

Trending

More from our partners