Tech roundup: Why ghost kitchens and groceries just might work

Kitchen United is onto something with its new location at a Ralphs. Also, Reef signs a deal in the Middle East, Denny’s signs a deal with Reef, and SpotOn expands its C-suite.
Tech roundup logo
Photo illustration by Nico Heins

Welcome to RB’s weekly roundup of the latest in restaurant technology. To get this and other tech news sent right to your inbox every Wednesday, click here.

Ghost kitchen provider Kitchen United last week cut the ribbon on its first location in a grocery store, a Ralphs near UCLA’s campus in Los Angeles.

It is Kitchen United’s 10th location, and the latest step in its growth from an operator of large, warehouse-like kitchen centers to outlets resembling something more akin to a food court.

Though still focused on delivery and takeout, the Ralphs location is highly visible and visually appealing. There is nothing all that ghostly about it.

That is good for the brands leasing space in the center, which in this case tend to be smaller and lesser-known. They include Dog Haus, Fresh Brothers, Sajj Mediterranean and Impossible Foods’ new restaurant concept, The Impossible Shop. Its location in a busy grocery store puts these brands in front of a lot of potential customers, who can order from multiple restaurants on one ticket.

Even better for Kitchen United, these potential customers are already on the go. They’re probably not looking to sit down in a restaurant at the grocery store. But they may be tempted by an easy pickup experience that allows them to place an order and shop while they wait.

Kitchen United and Ralphs’ parent, Kroger, have plans to open more ghost kitchens together. And this type of arrangement could be key to making the model work for everyone involved.

Kitchen United RalphsKitchen United opened in the Westwood Ralphs last week. / Photograph courtesy of Kitchen United

    Reef signed a big deal in the Middle East. The ghost kitchen operator is partnering with Americana Group, a large restaurant franchisee, to open ghost kitchens in the region. The kitchens will house Reef and Americana brands, which include KFC, Pizza Hut, Hardee’s and Krispy Kreme, as well as third-party brands. Reef got a foothold in the Middle East in November when it acquired Dubai-based ghost kitchen company iKcon.

    Denny’s is planning to open ghost kitchens with Reef. The family dining chain said it will use Reef’s delivery-only outlets to get into dense urban areas where it’s currently underrepresented. It didn’t say how many kitchens it planned to open, but expected the first ones to launch in the first half of this year. Denny’s joins a number of casual chains that are partnering with Reef, including TGI Fridays, Bennigan’s and Benihana.


    SpotOn added to its C-suite. The tech company made three hires that it says will help it continue growing after a big 2021. They are:

    • Lisa Banks, CFO. She was most recently SVP of finance at software company ServiceNow Inc.
    • JiNa Han, chief people officer: She was most recently VP of people experience for messaging platform Dialpad.
    • Mark Brodhal, chief revenue officer: He was most recently VP of North America sales for Groupon. 

    Uber Eats is offering $1 million in grants for small restaurants. The delivery company is partnering with Visa on Grants for Growth, which will award $10,000 grants to 1oo restaurants impacted by COVID, natural disasters or other events in the past year. Find out more here.

    Uber Eats is reportedly ending restaurant delivery in Brazil. It will instead focus on grocery and retail delivery in the country, according to Reuters. The news outlet said it’s part of a “global repositioning strategy” to close unprofitable operations. 

    C3 hired a former Uber Eats leader to guide its strategy. Pasha Mehran will be the digital restaurant company’s chief strategy officer. He was formerly head of dark kitchens for the delivery company. C3 said Mehran would help the company develop relationships with brands. (Sidenote: Uber Eats has a dark kitchens team? Apparently. I have asked the company for more information.)

    Pasha Mehran

    Pasha Mehran / Photograph courtesy of C3

    Members help make our journalism possible. Become a Restaurant Business member today and unlock exclusive benefits, including unlimited access to all of our content. Sign up here.


    Exclusive Content


    Reassessing McDonald's tech deals from 2019

    The Bottom Line: The fast-food giant’s decision to end its drive-thru AI test with IBM is the latest pullback away from a pair of technology acquisitions it made five years ago.


    Trend or fad? These restaurant currents could go either way

    Reality Check: A number of ripples were evident in the business during the first half of the year. The question is, do they have staying power?


    Starbucks' value offer is a bad idea

    The Bottom Line: It’s not entirely clear that price is the reason Starbucks is losing traffic. If it isn’t, the company’s new value offer could backfire.


    More from our partners