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casual_dining

Operations

4 reasons for optimism at Red Robin

 By Joe Guszkowski on Mar. 11, 2022

Staffing challenges have slowed the chain’s comeback from COVID. But these underlying trends have the brand feeling good about the future.

Technology

Texas Roadhouse launches pay-at-the-table system

 By Joe Guszkowski on Mar. 10, 2022

Roadhouse Pay allows guests to close out at their own pace using a tablet. The chain said it has improved the dining experience and boosted tips.

Marketing

IHOP unveils first loyalty program, the International Bank of Pancakes

By Joe Guszkowski on Mar. 09, 2022

Customers will be able to earn "Pancoins" with every order and exchange them in the "Stack Market" for free food.

Operations

Famous Dave’s opens first drive-thru location

By Joe Guszkowski on Mar. 07, 2022

The new restaurant in Salt Lake City is part of the chain's push into limited service, which CEO Jeff Crivello views as the future of the brand.

Financing

Applebee’s is returning to growth ‘with a vengeance’

By Joe Guszkowski on Mar. 03, 2022

The casual-dining chain is coming off a five-year pruning period ready to open new restaurants again. This time, it's experimenting with ghost kitchens and other formats in addition to traditional locations.

Technology

Applebee’s and IHOP are getting a high-tech makeover

By Joe Guszkowski on Mar. 02, 2022

Parent Dine Brands is investing heavily in new POS systems, a loyalty program and other technology, which it views as key to long-term growth.

Technology

Online ordering comes to the dining room

By Joe Guszkowski on Mar. 01, 2022

Tech check: As people get back to dining in, tech providers are evolving to be of use inside the restaurant as well as out.

Leadership

Legal Sea Foods founder George Berkowitz dies at age 97

By Peter Romeo on Feb. 28, 2022

The fish-merchant-turned-restaurateur started with a bare-bones operation that didn't even use light fixtures.

Financing

Ruth’s Chris could buy more restaurants as it gets back to growth

By Joe Guszkowski on Feb. 24, 2022

The steakhouse chain is ramping up development with plans to open five to seven new locations a year.

Financing

Texas Roadhouse has no ‘silver bullet’ for inflation

By Joe Guszkowski on Feb. 23, 2022

The chain is focusing on building traffic and staff while doing its best to manage rising costs.

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