coffee

Marketing

Starbucks is taking a page out of airlines' playbook with its loyalty program changes

The coffee shop giant this spring will reconfigure its Starbucks Rewards loyalty program to feature three levels that give members more personalized benefits and premium experiences.

Financing

Service improvements, and the Bearista cup, drove Starbucks sales last quarter

The coffee shop giant said its domestic same-store sales rose 4% in the period, its best performance in two years, as the holiday product launch and its new service model drove higher transactions.

The Granola Bar is preparing to open two units in Manhattan that could change the trajectory of this suburban casual-dining brand. What makes it work is the partnership behind it.

Technomic’s Global Navigator program tracks what’s happening on menus around the world, and there’s a lot of activity in the beverage category, particularly in Asia.

The move will give the rapidly growing Dutch Bros more of a foothold in the Carolinas as it pushes to reach 2,029 units by 2029.

The 25-unit, Washington, D.C.-area coffee concept has struggled with the pandemic and federal workforce cuts. It has a potential buyer in the form of a company with a “substantial, global presence.”

The Chinese ice cream and coffee chain opened its first location in Los Angeles, bringing its low-price, location-heavy business model to the U.S. for the first time.

Black Sheep Coffee is growing in Texas and Florida with bolder beans, upgraded matcha and a hand-held Norwegian waffle.

The Bottom Line: The coffee-shop giant says that it generated record results on its holiday launch and then on its annual Red Cup Day, despite a strike by its union and calls for a boycott.

Speed, convenience and innovation are also core to competing successfully with beverages, but both concepts agree that they’re in a people-first business.

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