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consumers

Technology

Robots rise in restaurants, but diners still prefer humans

 By Joe Guszkowski on Aug. 27, 2021

As the industry takes another big step toward more automation, consumers are holding back.

Technology

Diners would rather order from your website than DoorDash, DoorDash says

 By Joe Guszkowski on Jun. 30, 2021

A new report from the delivery giant found that many customers favor first-party channels such as websites and even the telephone over third-party ordering.

Consumer Trends

Chick-fil-A tops the list of consumers' favorite chains

By Patricia Cobe on Jun. 29, 2021

The latest American Customer Satisfaction Index ranks full- and limited-service chains based on guest experience.

Consumer Trends

People are dining out like it's 2019, but still ordering a lot of delivery

By Joe Guszkowski on Jun. 23, 2021

Yelp data found that interest in delivery remains at 189% of 2019 levels, even as people return to restaurants.

Food

Could plant-based milks be putting cows out to pasture?

By Patricia Cobe on Jun. 17, 2021

The popularity of milk, yogurt and cheese made from plants is growing, but preferences seem to be age-related, finds a new survey.

Consumer Trends

May was a huge month for dining in

By Joe Guszkowski on Jun. 14, 2021

More than 3.7 million people used Yelp to find a seat in a restaurant last month, a new record, suggesting a major comeback for eating out.

Food

DoorDash reveals the top food trends of 2021

By Patricia Cobe on Jun. 09, 2021

Post-pandemic optimism is reflected in the delivery orders Americans placed in the first half of the year.

Consumer Trends

OpenTable predicts a blockbuster Mother’s Day for restaurants

By Patricia Cobe on May 04, 2021

OpenTable data shows Mother's Day dining reservations up 64% in 2021 compared to pre-pandemic levels.

Consumer Trends

Consumers are optimistic, but pandemic eating habits die hard

By Patricia Cobe on Apr. 15, 2021

Revenue Management Solutions gauged Americans’ dining behavior and attitudes through a recent survey.

Food

FreshDirect teams up with New York City restaurants to deliver chef-created food to customers' homes

By Jennifer Strailey on Apr. 08, 2021

Online grocer FreshDirect is looking to meet consumers still at home through its new partnership that brings restaurant cuisine from Carbone, Nom Wah and Milk Bar straight to the shopper's door.

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