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Diners would rather order from your website than DoorDash, DoorDash says

A new report from the delivery giant found that many customers favor first-party channels such as websites and even the telephone over third-party ordering.

Consumer Trends

Chick-fil-A tops the list of consumers' favorite chains

The latest American Customer Satisfaction Index ranks full- and limited-service chains based on guest experience.

Where consumers may have been looking for an exciting menu or great atmosphere as their only needs when choosing where to dine, they may now be looking for other things, such as tables with more distance between them, staff wearing personal protective equipment (PPE) or visible cleaning schedules.

Yelp data found that interest in delivery remains at 189% of 2019 levels, even as people return to restaurants.

The popularity of milk, yogurt and cheese made from plants is growing, but preferences seem to be age-related, finds a new survey.

More than 3.7 million people used Yelp to find a seat in a restaurant last month, a new record, suggesting a major comeback for eating out.

Post-pandemic optimism is reflected in the delivery orders Americans placed in the first half of the year.

OpenTable data shows Mother's Day dining reservations up 64% in 2021 compared to pre-pandemic levels.

Revenue Management Solutions gauged Americans’ dining behavior and attitudes through a recent survey.

Online grocer FreshDirect is looking to meet consumers still at home through its new partnership that brings restaurant cuisine from Carbone, Nom Wah and Milk Bar straight to the shopper's door.

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