consumers

Consumer Trends

It's the season of cheap eats, Caesar Salad and limoncello

The latest consumer trend data released by Yelp reveals an uptick in these restaurant searches and several others since last year.

Operations

Chick-fil-A's top-ranking customer-satisfaction score may be slipping

In this year's American Customer Satisfaction Index, the Atlanta-based chicken chain remains the top-ranked limited-service chain. But its score declined.

The company will use the funding to develop new features for its tech, which is based around two-question diner surveys.

Discounts and order tracking can entice guests to use a restaurant’s app over a third party, according to new data from HungerRush.

New research shows a majority of the public supports banning cultivated meats, as two states just did.

Reality Check: The first three months of 2024 weren’t easy on restaurant chains, but spin-doctoring proved to be. Indeed, there must have been a run on shovels.

A look beyond the most recent results for big restaurant brands shows customers cutting back nearly across the board.

The third-party delivery company has reduced customer fees by 12% over the past two years. But delivery still remains far more expensive than carryout.

Guests feel more rushed and order less food when others queue up behind them, according to new research from Temple University.

Cannabis users are far more likely to order delivery and fast food than those who don’t indulge, survey results from Numerator show.

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