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consumers

Operations

Texas Roadhouse leads rebound in steakhouse visits

 By Joe Guszkowski on Mar. 22, 2022

People have flocked back to steak chains over the past year, according to Placer.ai. And the category leader stands apart from the herd.

Operations

How Arby’s is acing delivery

 By Joe Guszkowski on Mar. 04, 2022

The sandwich chain is one of only a few brands whose delivered food is rated higher by customers than what's served on premise.

Consumer Trends

Consumers now care more about how employees are treated, study finds

By Peter Romeo on Feb. 02, 2022

Patrons will readily shift their loyalties on the basis of how staffs are handled, particularly on COVID safety issues, according to the findings.

Beverage

Which chains serve consumers’ favorite milkshakes?

By Patricia Cobe on Feb. 01, 2022

A recent Technomic survey reveals the top 10 destinations for slurping a shake.

Food

Bread rises to new status on menus

By Patricia Cobe on Jan. 28, 2022

Innovation comes to the breadbasket, as restaurants upgrade service, variety and quality.

Consumer Trends

For many customers, food delivery often a failure

By Joe Guszkowski on Jan. 27, 2022

Nearly six in 10 tend to be underwhelmed by the experience. That’s just one of the surprising findings in a new consumer survey.

Consumer Trends

For consumers, delivery reigns but buffets are bouncing back, says Yelp report

By Heather Lalley on Jan. 27, 2022

The 2021 Yelp Economic Average studied search terms on the review platform to track the pandemic’s continued impact on restaurants.

Consumer Trends

Restaurants and bars up their zero-alcohol game to keep pace with Dry January

By Patricia Cobe on Jan. 12, 2022

Drinkers who overindulged during the holidays and the growing ranks of sober-curious consumers are gravitating toward alcohol-free cocktails this month.

Consumer Trends

The rise of plant-based diets: Consumers seeking healthier, cleaner options

Sponsored content from our partner Idahoan Foods on Dec. 29, 2021

Health-conscious consumers are increasingly seeking ways to promote wellness across all aspects of their lives, and unsurprisingly, eating a healthy diet is a cornerstone. Currently, the growing appeal of plant-based foods and diets is likely correlated with the growing number of consumers preferring a healthier diet—and for that reason, it’s crucial that operators develop strategies to leverage each of these trends in conjunction.

Technology

Consumer survey: Delivery and takeout orders are slowing in-restaurant dining

By Heather Lalley on Dec. 14, 2021

A new survey from Oracle Food & Beverage found that diners like tech-enabled ordering options but they may be becoming impatient after getting used to high-speed service.

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