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consumers

Consumer Trends

4 global menu megatrends to track

Technomic finds that similar consumer demands—such as increased snacking and plant-forward plates—are driving menus around the world.

Consumer Trends

5 chains with the most improved consumer satisfaction

Which brands have shown the most progress in consumer satisfaction scores in the last year?

Consumer Trends

What today’s pizza customers want

By Patricia Cobe on Apr. 19, 2018

Changing tastes are driving more nuanced demands from pizza fans.

Marketing

Top 5 most craveable menu items in March

By Patricia Cobe on Apr. 13, 2018

Consumers are going big for breakfast, and crave-ability can drive sales.

Consumer Trends

Teens name their top 5 restaurant chains

By Peter Romeo on Apr. 11, 2018

The new heart throb: Chick-fil-A.

Consumer Trends

Consumers reveal which restaurant chains earn their loyalty

By Peter Romeo on Apr. 09, 2018

See which brand beat Denny’s, Applebee’s and others in a new ranking of full-service concepts by the strength of their customer following.

Operations

This week’s restaurant nightmares: Scary kids

By Peter Romeo on Apr. 02, 2018

Kids supposedly say the darnedest things. But they draw things even more frightening. Yet, it was an adult who wreaked recent havoc at In-N-Out.

Marketing

When it comes to reputation, Chick-fil-A is king

By Jonathan Maze on Mar. 22, 2018

The chicken sandwich chain has one of the best brand reputations in the country, according to a Harris Poll.

Consumer Trends

Survey: Millennials feel awkward sending back restaurant food

By Patricia Cobe on Mar. 21, 2018

Older customers are more likely than younger ones to return a meal to the kitchen.

Consumer Trends

Yelp users’ favorite casual chains

By Peter Romeo on Mar. 05, 2018

A new analysis also shows what differentiates a good user-generated review from a negative one.