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Technology

Drive-thru voice bots would like a word

 By Joe Guszkowski on Aug. 15, 2023

Despite some early challenges, chains like White Castle and Checkers believe AI order-takers are ready for prime time. Widespread adoption could be "a matter of when, not if."

Workforce

This time ROC has a valid point

 By Peter Romeo on Aug. 10, 2023

Reality Check: The much-hated labor group deserves credit for what it did this week. Wow, I actually did type that.

Workforce

Ready for the new requirements for managing pregnant workers?

By Peter Romeo on Aug. 09, 2023

Take our spot quiz to find out how well you understand obligations that are technically already law.

Workforce

This summer's exceptional heat is creating more challenges for restaurant employers

By Peter Romeo on Aug. 04, 2023

Some employees don't want to work in an inferno, while others are having shifts cut because customers don't want to brave hellish temperatures.

Operations

Regulation of service fees is a work in progress

By Peter Romeo on Aug. 02, 2023

The rules for employers vary greatly—if they exist at all in a jurisdiction. The volume of do’s and don’ts is expected to soar as the fees proliferate and Washington, D.C., figures out a model.

Operations

Restaurant operators have love/hate opinions on service charges

By Lisa Jennings on Aug. 02, 2023

But believers say the surcharge trend has helped spark a game-changing conversation about the industry and how it takes care of workers.

Workforce

Artificial intelligence could mean more litigation for restaurant employers

By Peter Romeo on Jul. 31, 2023

Working Lunch: Relying on a computer brain to sift through resumes for the ideal candidate could raise challenges about the criteria that are set by the employer.

Workforce

How I won the Nobel Peace Prize and ended bad relations between unions and restaurants

By Peter Romeo on Jul. 26, 2023

Reality Check: Okay, there may be a tad of exaggeration there. But what do you expect when un-truths are flying through the business like Frisbees at one of my gigantic outdoor concerts?

Workforce

Lawmakers propose raising the federal minimum wage to $17 and killing the tip credit

By Peter Romeo on Jul. 25, 2023

The Democratic proposal would phase in the changes over a five-year stretch. The bill is a pet measure of Sen. Bernie Sanders.

Operations

The latest in restaurant worker benefits: Help buying a home

By Lisa Jennings on Jul. 24, 2023

David Pisor's newly created Etta Collective has big plans for growth across multiple brands. That means recruiting and retaining top talent. Here's a perk he hopes will motivate people to develop their careers with his restaurant group.

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