leadership

Starbucks' CEO sends employees a make-nice letter as union voting winds down

By Peter Romeo on Dec. 07, 2021

The communication from Kevin Johnson promises collaboration between headquarters and cafe staff members. It also pledges to increase staffing and deliver on new benefits.

Leadership

Shipley Do-Nuts rounds out its C-suite with a new CFO

By Heather Lalley on Dec. 07, 2021

Bob McGahan has experience in private equity, risk management and other areas to help the 330-unit franchisor, the chain said.

Leadership

Mooyah hires Doug Willmarth as its new president

By Heather Lalley on Dec. 02, 2021

Willmarth, who most recently worked for Mongolian Concepts Restaurant Group, will oversee day-to-day operations at the nearly 90-unit better burger brand.

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Leadership

José Cil makes his mark

By Jonathan Maze on Nov. 30, 2021

The CEO of Restaurant Brands International has leveraged a lifetime of relationships to boost his company and become the 2021 Restaurant Leader of the Year.

Operations

McDonald’s shareholders demand a civil rights audit

By Jonathan Maze on Nov. 22, 2021

SOC Investment Group, which works with a union pension fund, wants a third party to look at policies and procedures following controversial text messages from CEO Chris Kempczinski.

Leadership

Peter Buck, who helped found Subway, has died

By Jonathan Maze on Nov. 19, 2021

The chain’s co-founder loaned Fred DeLuca $1,000 to start a sub shop in 1965 that would later become the world's largest restaurant chain by unit count. He was 90.

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Workforce

Restaurants try ever-bigger lures to recruit and keep general managers

By Heather Lalley on Nov. 18, 2021

Double bonuses, airplane tickets, six-figure salaries and even their very own restaurant are just some of the perks the industry is offering to slow down turnover in the all-important GM post.

Leadership

Restaurant Leadership Conference returns next month

By Restaurant Business Staff on Nov. 11, 2021

One of the industry’s largest networking events comes back after a pandemic pause, featuring speeches by leaders such as Jose Cil, Robert Earl and Shaquille O’Neal, as well as dozens of educational sessions.

Leadership