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Technology

How drive-thru AI made a believer out of Taco John's CEO Heather Neary

 By Joe Guszkowski on Apr. 17, 2025

The leader of the fast-food chain was skeptical of the technology when she joined the company last year. Now she hopes to bring it chainwide.

Financing

A large Burger King franchisee declares bankruptcy

 By Jonathan Maze on Apr. 16, 2025

Consolidated Burger Holdings, which operates 57 locations in Florida and Southern Georgia, declared Chapter 11 bankruptcy after a dispute with the company over remodels and amid heavy debt.

Operations

Takeaways from Day 1 of the Restaurant Leadership Conference

By Jonathan Maze, Patricia Cobe and Lisa Jennings on Apr. 15, 2025

Why accuracy is vital in the restaurant business; an early look at some new restaurant menu launches and why weak traffic may be more normal than you think.

Operations

Starbucks is changing its dress code

By Jonathan Maze on Apr. 14, 2025

The coffee shop chain starting in May will require employees to wear black shirts with black or blue denim jeans or khaki pants to “allow our iconic green apron to shine.”

Leadership

Still looking for a permanent CEO, Subway makes some executive changes

By Jonathan Maze on Apr. 11, 2025

Doug Fry stepped down as head of the sandwich chain’s North American operations while Greg Lyons was named chief marketing officer.

Financing

You're probably losing customers to convenience stores

By Jonathan Maze on Apr. 09, 2025

Foodservice now accounts for nearly 30% of sales at convenience stores and 40% of profit after a strong 2024, according to the National Association of Convenience Stores.

Leadership

The next step for Jersey Mike's? Europe and a new CEO, eventually

By Jonathan Maze on Apr. 08, 2025

The sandwich chain, which just completed its sale to Blackstone, is thriving in Canada and wants to cross the pond. But it also has big plans here and ultimately will bring in a new chief executive.

Financing

Growing coffee chains are taking a bite out of Starbucks

By Jonathan Maze on Apr. 04, 2025

The Bottom Line: The coffee shop giant had its worst year since the Great Recession in 2024. That proved to be an opportunity for upstart coffee brands like Dutch Bros and 7 Brew.

Financing

Two big Washington state franchisees sue Jack in the Box over termination

By Jonathan Maze on Apr. 03, 2025

The franchise companies, both owned by Steve Wazny, accuse the fast-food chain of wrongfully terminating 39 restaurants in the state after the operator closed eight other underperforming locations.

Financing

The owner of Fazoli's will let franchisees pay royalties with crypto

By Jonathan Maze on Apr. 02, 2025

Fat Brands, which owns a host of franchised concepts, said it will start accepting Bitcoin as payment for franchise royalties.

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