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Consumer Trends

Customers return to restaurants, but they use them differently

 By Patricia Cobe on Jun. 23, 2023

A new Deloitte survey found that restaurant dining has returned to pre-pandemic levels, but customer behavior has shifted. Convenience matters more than ever.

Technology

Toast's new online ordering fee has some restaurants feeling burned

 By Joe Guszkowski on Jun. 23, 2023

The mandatory 99-cent fee for guests is just the latest price hike from the big tech supplier. Some operators say it could be the last straw.

Leadership

Gene Lee is retiring as Darden chairman

By Jonathan Maze on Jun. 22, 2023

The former CEO of the owner of Olive Garden and LongHorn Steakhouse will step down after the company’s annual meeting, set for September.

Financing

Olive Garden's parent is preparing for a slowing economy

By Joe Guszkowski on Jun. 22, 2023

Stagnant spending will keep a lid on growth at Darden Restaurants over the next 12 months, but it still expects to outpace the industry.

Food

The Wee Chippy is spreading fish & chips love around the U.S.

By Patricia Cobe on Jun. 22, 2023

From a tiny beachfront shop in California, Scotland-born Joe Gorrie built a cult following with his spin on fries. Now he’s aiming to become a bigger fish through franchising.

Operations

How Robert St. John turned Hattiesburg, Miss., into a dining destination

By Patricia Cobe on Jun. 22, 2023

The veteran restaurateur has had a strong impact on the city and entire state through his restaurants, philanthropy, community outreach and more.

Operations

Starbucks is creating a sustainability learning and innovation lab

By Reyna Estrada on Jun. 22, 2023

The coffee giant is developing the lab in Costa Rica, near its research and development headquarters. The facility will be designed to help develop sustainable production practices.

Workforce

Work in restaurants? John Fraser wants to invite you to dinner

By Lisa Jennings on Jun. 22, 2023

The chef is opening a table at any of his restaurants for members of the hospitality industry to dine at a significant discount. The goal: to build community and camaraderie.

Emerging Brands

Indian food is finally carving a niche among U.S. fast casuals

By Patricia Cobe on Jun. 22, 2023

Several forces are coming together to push Indian mainstream through the fast-casual model after years of fits and starts. But the major players are going slow, following a path of smart growth.

Operations

The long-awaited Casa Bonita Redux begins limited debut

By Lisa Jennings on Jun. 22, 2023

Made famous on "South Park" and with countless childhood birthday parties, this pink Mexican restaurant in Denver has received a spit and polish priced at "infinity dollars." A soft limited opening begins Friday.

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