takeout

Darden's plan for a rosier Olive Garden

A revival of the Italian chain is critical to the company’s turnaround. Here are the highlights of the strategy, unveiled to investors last week as they digested some bad financial news.

Consumer Trends

Who is the drive-thru consumer?

People from all walks of life drive up to order their food. But some demographic groups are more likely to pull up.

Among the features are a special drive-thru service for loyalty program members, along with a new retail area featuring fresh fruit.

Mobile smartphone apps are quickly becoming the go-to platform for ordering takeout. According to a new eMarketer report, “Mobile Fast Food Marketing: How QSRs and Fast Casuals Are Getting Quicker and Faster,” more consumers are making their dining decisions en route via the smartphone.

AROS lets the customer choose specific food options and add any special instructions. No staff time is consumed by phone calls or menu questions.

The August 2009 NRA expectations Index reported that “45 percent of restaurant operators plan to make a capital expenditure for equipment, expansion or remodeling in the next six months.” Whether that prediction comes true remains to be seen. But this year’s crop of new products puts the emphasis on helping operators maximize every dollar.

The formidable Duane Reade drugstore chain is stepping up its challenge to restaurants by including a made-to-order salad station in its latest store.

In today’s ordering process, tablets, Bluetooth printers, apps and other advances spell efficiency.

The store, open only to employees, will only fill pick-up orders.

The pleasure my partner Barbara gets from dining out—relaxing, being waited on, and experiencing new culinary delights—are often lost on her husband, who prefers to eat at home.

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