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technology

Everyone’s a critic

 By Amanda Baltazar on Jun. 17, 2014

Everyone's a critic; know how to respond to a review, good or bad.

Managing email

 By Amanda Baltazar on Sep. 16, 2014

Staying on top of chronically overflowing inboxes isn't easy. We asked several restaurateurs how they keep from feeling overwhelmed by emails from customers, coworkers and suppliers; here are their tips.

Taco Bell's app stunt sees success

Oct. 31, 2014

Its decision to "go dark" on its social media channels to promote the rollout of its new mobile app resulted in some success, Adweek reports. The company says 75 percent of all stores had processed a mobile order 24 hours after the launch.

Domino’s puts tracker function on TV

By Peter Romeo on Jan. 26, 2015

But customers will need a particularly type of TV, and a fairly new one at that, to see when their Super Bowl pies and wings will arrive.

Technology

Keeping tech touch points clean

By Sara Rush Wirth on Apr. 06, 2015

With the growth of tabletop tablets, pagers, self-ordering kiosks and even the stylus tethered to payment machines, there are a slew of new hotspots operators need to remember in their cleaning routines, says ServSafe Product Manager David Crownover.

Md. restaurant’s computer held for ransom

By Restaurant Business Staff on Mar. 28, 2016

The Hard Times Cafe was the latest victim of ransomware.

Technology

What's next in big data?

By Steve Brooks on Sep. 19, 2016

From smart appliances to simulations, restaurant owners and franchisors are looking to bring big data to the forefront of everyday operations.

Consumer Trends

The consumer carryout craze

By Sara Rush Wirth on Jan. 17, 2017

Consumer preferences show that operators need to be in the game.

Technology

When an 800-pound gorilla delivers

By Peter Romeo on Jun. 05, 2017

McDonald's revealed last week that the benefits of delivery and new technology run deeper than its financial results suggest. Here's a look at some of the results that hold deep implication—for the industry, and for any concept looking to take the same path.

Operations

Chipotle revises its turnaround plan

By Peter Romeo on Oct. 25, 2017

The updates include changes in the chain's catering program, new digital enhancements, and a contribution from a Starbucks veteran who's been brought onboard.

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