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Consumer Trends

8 biggest disruptors to the restaurant business

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The sandwich shop CEO, who has owned the company since he was 17, led his chain to soaring sales by taking care of franchisees, workers and communities, earning a Restaurant Leader of the Year nomination.

U.S. same-store sales hit a record in 2021, driven in part by price increases and the company’s promotions, including its new loyalty program.

The new Spicy Lovers Pizza, launching as an LTO, boasts layers of fiery toppings.

The Bottom Line: Large full-service concepts gained market share since the start of the pandemic and are set up for a stronger future.