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Technology

Sam Nazarian prepares Nextbite for its next act

 By Joe Guszkowski on Aug. 04, 2023

The hospitality magnate and virtual brand collector is making a “massive investment” in his new acquisition and sees plenty of growth still ahead.

Financing

Here is why the Subway sale is so complicated

 By Jonathan Maze on Aug. 04, 2023

The Bottom Line: The sandwich giant is reportedly expected to complete a sale by Labor Day. But it’s never been a slam dunk. And here’s why.

Financing

Did fast-food chains raise their prices too much?

By Jonathan Maze on Aug. 04, 2023

The Bottom Line: Papa Johns CEO Rob Lynch sounds the alarm on overly aggressive price hikes, suggesting the industry got “a little punch drunk” raising prices.

Food

After a pandemic break, restaurants added a lot of new menu items this summer

By Patricia Cobe on Aug. 03, 2023

Customers returned to dining out and operators greeted them with a record number of limited-time offers. The result was a summer of love on restaurant menus.

Workforce

Some servers think service fees lead to legal theft

By Reyna Estrada on Aug. 02, 2023

Are restaurant service charges transparent enough? Opinions among the supposed beneficiaries of these fees vary.

Operations

In the legal minefield of restaurant surcharges, it's all about disclosure

By Lisa Jennings on Aug. 02, 2023

Whether a "service charge," "living wage fee" or "happy kitchen fee," how surcharges appear on guest checks—and how they are disclosed—can be key in protecting a restaurant from costly litigation.

Operations

Regulation of service fees is a work in progress

By Peter Romeo on Aug. 02, 2023

The rules for employers vary greatly—if they exist at all in a jurisdiction. The volume of do’s and don’ts is expected to soar as the fees proliferate and Washington, D.C., figures out a model.

Operations

Restaurant operators have love/hate opinions on service charges

By Lisa Jennings on Aug. 02, 2023

But believers say the surcharge trend has helped spark a game-changing conversation about the industry and how it takes care of workers.

Operations

Hotel service fees can be hidden by confusing lingo

By Patricia Cobe on Aug. 02, 2023

Consumers, the FTC and even President Biden are calling for more transparency around the mysterious charges that hotels tack onto guests’ bills.

Operations

How Atlas Restaurant Group put Baltimore on the culinary map

By Lisa Jennings on Aug. 01, 2023

Over a decade, this group has grown from one to 34 concepts, and counting. Now Atlas is taking some of its restaurants to new markets around the country. The opportunities just keep coming.

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