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Workforce

Why workers can't stand restaurants

 By Peter Romeo on Sep. 20, 2021

Quitting has soared to historic levels in recent months, and the exodus might have more to do with stress than pay, says RB's Reality Check.

Financing

Restaurants head into fall with strong sales and big challenges

 By Jonathan Maze on Sep. 20, 2021

Sales have recovered early and valuations are up. Yet the industry continues to face labor and supply challenges, which are driving prices up and could make for a long winter, says RB’s The Bottom Line.

Technology

Robots could be food delivery’s best hope

By Joe Guszkowski on Sep. 17, 2021

If the many bots currently in test can prove themselves, restaurants say they're ready and willing to deploy them.

Leadership

A look at Dan Cathy’s incredible tenure at Chick-fil-A

By Jonathan Maze on Sep. 17, 2021

The chain’s soon-to-be-former CEO stumbled into a gay marriage controversy that sticks with the chain to this day, but RB’s The Bottom Line says its devotion to culture and service has been the key to its remarkable growth.

Technology

How restaurants can make third-party delivery work for them

By Joe Guszkowski on Sep. 16, 2021

As the service becomes a deeply ingrained consumer habit, restaurants are learning to adapt rather than resist.

Financing

Restaurants are still playing catchup on technology

By Jonathan Maze on Sep. 16, 2021

The robots and loyalty programs that took center stage at FSTEC have been in place in other industries for some time, says RB’s the Bottom Line.

Food

Del Taco jumped several hurdles to bring Stuffed Quesadilla Tacos on the menu

By Patricia Cobe on Sep. 16, 2021

Consumers loved the idea of quesadilla-taco mashup, but it took some behind-the-scenes work to overcome operational challenges.

Workforce

Why all restaurants should be watching Starbucks' union challenge

By Peter Romeo on Sep. 16, 2021

Labor experts believe the effort to organize the chain's employees in Buffalo is an example of a new type of activism that could spread to other operations large and small.

Technology

Glimpse of post-pandemic restaurant tech shows big steps in familiar directions

By Peter Romeo on Sep. 15, 2021

FSTEC attendees got a preview of what's next in ghost kitchens, loyalty programs and digital attempts to help with labor.

Financing

Why Dutch Bros believes going public makes it a better company

By Jonathan Maze on Sep. 15, 2021

Wall Street gave the drive-thru coffee chain an enthusiastic reception on Wednesday. Company executives believe that will help them even more, says RB’s The Bottom Line.

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