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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 142
Operations

Starbucks: Our bathrooms are open to all

The coffee chain has changed its policy to make restroom keys available to everyone, regardless of whether a purchase was made, following much-publicized arrests in one of its stores.

Marketing

Burger King asks Wendy’s to prom

The two chains take to Twitter in a romance that drives engagement from thousands of fans.

Marketing

87M adults to visit a restaurant for Mother’s Day, survey says

Newly released data shows what sort of impact restaurateurs may see this Sunday.

Operations

Bojangles’ eyes further store closures

The move follows the quick-service chain’s Q1 sales decline.

Leadership

Abe Ruiz promoted to CEO of Babalu Tapas & Tacos

The industry vet had previously worked as an executive with Famous Dave’s.

Emerging Brands

Diversity takes center stage at 2018 James Beard Foundation Awards

Highlands Bar & Grill and JuneBaby were among the big winners at this year's ceremony.

Marketing

4 ways restaurants are seeking brand loyalty through app-based rewards

Hitting on promos that bring in new loyalty members while also boosting the bottom line can be a tricky tightrope to cross.

Operations

Starbucks zeroes in on waste reduction

The coffee giant says it loses $500 million each year to waste.

Financing

Jose Garces’ restaurant group files for Chapter 11 bankruptcy protection

Garces Group was purchased by Ballard Brands for $5 million.

Operations

Habit Burger blames same-store sales slip on lackluster burger promo

The fast-casual chain posted a 1.4% drop for Q1.

Emerging Brands

4 just-opened fast casuals from full-service restaurants

Experienced operators try their hand at innovation in this still-blooming sector.

Operations

Starbucks stands to lose as much as $14M in sales during its closure for racial-bias training

A new Technomic analysis details the impact of the chain’s response to the recent arrests at one of its units.

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