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Heather Lalley

Managing editor

Articles by
Heather Lalley

Page 144
Operations

Waffle House to donate sales to victims of mass shooting

The quick-service chain is also planning a permanent memorial at the unit where the shooting occurred.

Food

How the next generation of plant-based dining is shaking up limited service

Operators are adding meatless burgers, noodle-less noodles and more to cater to growing preferences for healthy items.

Leadership

Giggles N’ Hugs eatertainment concept hires a veteran CEO

Philip Gay previously served as an executive with California Pizza Kitchen and Wolfgang Puck.

Operations

How a 10-year-old indie revamped its kitchen for speed

A Southern restaurant in Chicago focused its massive renovation on frying more chicken and, potentially, keeping and recruiting more line cooks.

Operations

Restaurant pivots to hybrid model, dubbed half service

Lowcountry makes plans to scale up by launching a fast casual-full service combo.

Marketing

Restaurateurs fight for ownership—of their own names

What’s in a name? Plenty for these notable chefs, who have undergone recent legal battles over theirs.

Consumer Trends

5 chains with the most improved consumer satisfaction

Which brands have shown the most progress in consumer satisfaction scores in the last year?

Marketing

8 weed-themed restaurant promos for 4/20

Concepts across the country look to make the most of the munchies.

Beverage

BJ’s Restaurants begins wine delivery

The off-premise wine list, available in California, features $10 bottles.

Leadership

Panera founder Ron Shaich talks leadership, future of restaurant industry

While being honored as Restaurant Leader of the Year, Shaich urged restaurateurs to fight short-sighted thinking and stay laser-focused on what their customers are seeking.

Operations

Starbucks to close all U.S. units for racial-bias training

The half-day training, to be held May 29, follows widespread outrage after the arrest of two black men accused of trespassing by chain employees.

Operations

Report: U.S. could be home to 300 food halls by 2020

Food halls are expected to triple in the coming two years.

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