Why Anthony's Coal Fired Pizza ditched its AI phone system
The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.
After a pandemic break, restaurants added a lot of new menu items this summer
Customers returned to dining out and operators greeted them with a record number of limited-time offers. The result was a summer of love on restaurant menus.