Technology
Why Anthony's Coal Fired Pizza ditched its AI phone system
The bot, nicknamed Becky, was alienating customers and staff. “Everyone said, ‘Becky’s gotta go,’” said CEO Carl Bachmann.
Food
After a pandemic break, restaurants added a lot of new menu items this summer
Customers returned to dining out and operators greeted them with a record number of limited-time offers. The result was a summer of love on restaurant menus.