IHOP

Operations

IHOP President Lawrence Kim wants to bring 'new energy' to the pancake chain

The family-dining restaurant chain is leaning into value, simplifying operations and finding its voice on social media. "We're 66 years young," Kim says.

Operations

IHOP's next chapter begins with breakfast

The pancake chain already sells a lot of breakfast, even at dinner time. It believes a new marketing strategy will help it sell even more.

Menu mashups and four-daypart service are differentiators for the new Dine Brands concept, which opened Tuesday in Seguin, Texas.

Johns has been head of the pancake chain for six years. He’ll be replaced by Lawrence Kim, the chief innovation officer of Yum Brands.

The family-dining chain continues to go beyond breakfast with flexible choices that span the dayparts.

The segment and its sub-sectors like the buffets market haven't had an easy time post-pandemic, prompting many members of the old guard to arm themselves with shiny new upstarts as future growth vehicles. But there's still plenty of effort being spent on helping the longtime leaders keep their footing, as this look at the Top 10 shows.

The segment's old guard is striving to amp up its traditional strength of providing value, but with more relevant and higher-quality menu options.

The pancake chain's AI recommendation engine makes menu suggestions based on what a customer has already ordered. It has proven quite persuasive.

The chain's culinary team brings the film’s animated magical characters to life in eight food and drink items.

The family-dining chain is putting NASCAR- and MLB-themed delivery brands in hundreds of locations for the first time and expanding Pardon My Cheesesteak.

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