Papa John's

Consumers increasingly expect loyalty programs at limited-service restaurants, and women are key to driving membership usage. New Technomic research unveils six things women in particular want from an LSR rewards program.

Some of the customers in the drive-thru lane at a Meatheads restaurant never bother to order at the speaker, knowing their order was taken long before they drove up.

The constant pressure to differentiate is pushing operations in some unusual directions. Here are a few examples.