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Shake Shack

Operations

Former Inspire Brands exec Stephanie Sentell named COO of Shake Shack

 By Lisa Jennings on Jun. 17, 2024

The former SVP of operations for the Dunkin' and Arby's parent will oversee Shake Shack's company-operated U.S. restaurants.

Financing

Shake Shack steps up marketing to keep customers from fleeing to cheaper options

 By Lisa Jennings on May 02, 2024

In the last earnings call for outgoing CEO Randy Garutti, the fast-casual chain said traffic was down 2.1% in the first quarter, though trends were improving into Q2.

Food

Shake Shack pokes Chick-fil-A by giving away antibiotic-free chicken sandwiches

By Lisa Jennings on Apr. 08, 2024

Available on Sundays throughout the month of April, the promotion attempts to draw attention to Shake Shack's commitment to using chicken raised without antibiotics.

Financing

In hiring Rob Lynch away from Papa Johns, Shake Shack enters a new era

By Jonathan Maze on Mar. 22, 2024

The Bottom Line: The fast-casual burger chain chain lured one of the restaurant industry’s up-and-coming chief executives with $7.3 million in signing bonuses and stock awards.

Leadership

Shake Shack names Rob Lynch CEO

By Jonathan Maze on Mar. 21, 2024

The fast-casual burger chain is plucking the Papa Johns chief executive to take over for Randy Garutti in May. Ravi Thanawala will become the pizza chain’s interim CEO.

Operations

Shake Shack stock jumps 26% after better-than-expected year-end report

By Lisa Jennings on Feb. 15, 2024

Traffic for the fast-casual chain was up 1.4% in Q4. And the burger brand is testing combo meals for the first time.

Operations

Shake Shack's C-suite will look different for the next phase of growth

By Lisa Jennings on Dec. 11, 2023

The chain was already looking for a new COO. Now the search is on for a new CEO. If an activist investor has its way, the leaders will have strong operational experience in limited service.

Leadership

Shake Shack CEO Randy Garutti is retiring

By Jonathan Maze on Dec. 11, 2023

The chief executive will retire in 2024 after the company finds his successor, ending a 24-year tenure with the company.

Operations

Shake Shack plans to up value messaging to drive traffic

By Lisa Jennings on Nov. 28, 2023

Despite "wobbliness," consumers are doing okay. But they want to get their money's worth, says CEO Randy Garutti.

Operations

Shake Shack isn't sorry to see delivery drop, especially with kiosks proving a boon

By Peter Romeo on Aug. 03, 2023

Steering more customers toward self-ordering will be a major strategic objective through 2024, executives say. The chain will also strive to cut its development and construction costs by 10%.

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