Shake Shack

Operations

Former Inspire Brands exec Stephanie Sentell named COO of Shake Shack

The former SVP of operations for the Dunkin' and Arby's parent will oversee Shake Shack's company-operated U.S. restaurants.

Financing

Shake Shack steps up marketing to keep customers from fleeing to cheaper options

In the last earnings call for outgoing CEO Randy Garutti, the fast-casual chain said traffic was down 2.1% in the first quarter, though trends were improving into Q2.

Available on Sundays throughout the month of April, the promotion attempts to draw attention to Shake Shack's commitment to using chicken raised without antibiotics.

The Bottom Line: The fast-casual burger chain chain lured one of the restaurant industry’s up-and-coming chief executives with $7.3 million in signing bonuses and stock awards.

The fast-casual burger chain is plucking the Papa Johns chief executive to take over for Randy Garutti in May. Ravi Thanawala will become the pizza chain’s interim CEO.

Traffic for the fast-casual chain was up 1.4% in Q4. And the burger brand is testing combo meals for the first time.

The chief executive will retire in 2024 after the company finds his successor, ending a 24-year tenure with the company.

The chain was already looking for a new COO. Now the search is on for a new CEO. If an activist investor has its way, the leaders will have strong operational experience in limited service.

Despite "wobbliness," consumers are doing okay. But they want to get their money's worth, says CEO Randy Garutti.

Steering more customers toward self-ordering will be a major strategic objective through 2024, executives say. The chain will also strive to cut its development and construction costs by 10%.

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