Shake Shack

Operations

Shake Shack stock jumps 26% after better-than-expected year-end report

Traffic for the fast-casual chain was up 1.4% in Q4. And the burger brand is testing combo meals for the first time.

Operations

Shake Shack's C-suite will look different for the next phase of growth

The chain was already looking for a new COO. Now the search is on for a new CEO. If an activist investor has its way, the leaders will have strong operational experience in limited service.

The chief executive will retire in 2024 after the company finds his successor, ending a 24-year tenure with the company.

Despite "wobbliness," consumers are doing okay. But they want to get their money's worth, says CEO Randy Garutti.

Steering more customers toward self-ordering will be a major strategic objective through 2024, executives say. The chain will also strive to cut its development and construction costs by 10%.

The former Shake Shack COO will oversee stepped up expansion of the restaurant/retail hybrid.

The fast-casual is packing up a plant-based meal-to-go featuring its new Veggie Shack burger and non-dairy chocolate frozen custard.

Executive chef John Karangis loves to cook vegetables, and after many iterations, he found a way to transform them into a burger made with real veggies.

The fast-casual burger chain has appointed Domino’s former CFO Jeff Lawrence to its board and will hire an operational consulting firm to improve profitability.

The Bottom Line: Engaged Capital, the same activist that took on Del Frisco’s and Jamba, is now targeting the fast-casual burger chain. But what would it do differently?

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