Starbucks

Operations

Starbucks plans to make its coffee shops more accessible

New and remodeled shops will follow new guidelines to make them more accessible for customers and workers. The first such location opened Friday in Washington, D.C.

Financing

Starbucks' incredible loyalty program can only take the company so far

The Bottom Line: The coffee shop giant said its problems with occasional customers last quarter were “transitory.” Fixing that problem will be a big challenge.

The coffee shop chain sells a lot of gift cards, has plans for late-night delivery and new product introductions. And young people like their beverages cold.

The coffee shop chain expressed confidence in its key China market despite soft sales there. “We are not interested in entering the price war.”

The coffee giant reported strong results from its loyalty members, who came into its shops more often and spent more in the process. But everybody else was a problem.

The coffee giant will start selling its Oleato beverages throughout the U.S. this week and is adding a new option for good measure.

The coffee chain’s sales and traffic slowed from October through December, according to the research firm Earnest Insights, the latest evidence of a slowdown.

Management says it’s regearing for life as a partially unionized business, in part by improving baristas’ experiences.

More than a year into the job, “Laks” is putting his stamp on the coffee giant. His efforts will be critical to the venerable company’s future.

Once known for being a “third place” between work and home, the coffee chain has evolved into a convenience-focused giant serving increasingly complex, customized beverages. Keeping pace can be difficult.

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