Starbucks

Federal watchdog asks a court to crack down on Starbuck's union resistance

By Peter Romeo on Jun. 22, 2022

A regional National Labor Relations Board official wants a nationwide cease-and-desist order issued against the chain, alleging many of the practices are illegal. Starbucks denies the assertions.

Leadership

Rossann Williams, head of Starbucks North America, is leaving the company

By Jonathan Maze on Jun. 17, 2022

She had been one of the chain’s most visible executives and declined another position at the company. Sara Trilling, who had led the Asia Pacific region, will step into the role.

Premium

Workforce

What the unionization of Starbucks could mean for customers

By Peter Romeo on Jun. 14, 2022

Reality Check: Management is worried the focus on employees will temper the importance of patrons. It may not be giving the workers enough credit.

Operations

Starbucks rethinks its bathroom policy

By Heather Lalley on Jun. 10, 2022

In 2018, following a widely publicized racist incident in one of its stores, the coffee giant opened its restrooms to all. But interim CEO Howard Schlutz says a mental health crisis is putting that policy (and worker safety) in jeopardy.

Workforce

Starbucks prevails against 2 charges it violated federal unionization rules

By Peter Romeo on Jun. 10, 2022

One of the rulings spared the chain from having to rehire union organizers.

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Financing

To Starbucks’ next CEO: good luck

By Jonathan Maze on Jun. 07, 2022

The Bottom Line: The job is one of the industry’s most visible and lucrative positions, but it comes with a big caveat, as the previous chief executive found out.

Leadership

Starbucks is apparently targeting an outsider to be its next CEO

By Jonathan Maze on Jun. 06, 2022

Interim CEO Howard Schultz told the Wall Street Journal that he isn’t a candidate for the permanent job. But anybody who takes the position will operate under his considerable shadow.

Workforce