Starbucks

Operations

This week’s 5 head-spinning moments: High points

We interrupt the string of bleak industry news to highlight a few reasons for encouragement.

Workforce

Restaurants are struggling to find people

Higher wages are putting pressure on chains to grow sales in a tough environment.

Owners of commercial real estate aren’t expecting a banner year for their retail property.

A week of goodbyes at WII: goodbye to IHOP’s waitstaff (at least some of them). Goodbye to Starbuck’s bathrooms (at least some of them). Goodbye to goodwill between restaurants and food trucks (at least in Buffalo). And goodbye to sane customers (at least with this one guy).

A lot of places don’t bother with hot drinks because they can be difficult to execute, but it’s something we embrace,” says Bob McCoy, beverage programs liaison at Eastern Standard Kitchen & Drinks in Boston. “Not only do we offer five or six hot specialty drinks seasonally, but we are ready to prepare anything a guest might call for.”

The future of minimum wage could depend on what voters believe—not necessarily what is.

GeekWire is reporting that the coffee chain has confirmed the home-office layoffs targeting jobs that are redundant or no longer aligned to its growth.

His Streetbird Rotisserie will be the first U.S. restaurant to use the order-and-pay app.

Though costlier to produce and purchase, cold-brew coffee drinks are becoming more mainstream—and are making inroads in QSRs.

The emphasis is on bolstering food sales.

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