Operations
This week’s 5 head-spinning moments: High points
We interrupt the string of bleak industry news to highlight a few reasons for encouragement.
Workforce
Restaurants are struggling to find people
Higher wages are putting pressure on chains to grow sales in a tough environment.
A lot of places don’t bother with hot drinks because they can be difficult to execute, but it’s something we embrace,” says Bob McCoy, beverage programs liaison at Eastern Standard Kitchen & Drinks in Boston. “Not only do we offer five or six hot specialty drinks seasonally, but we are ready to prepare anything a guest might call for.”