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Sweetgreen

Operations

Sweetgreen's loyalty program finally includes rewards for in-store orders

 By Lisa Jennings on Sep. 26, 2023

The chain's two-tiered Sweetpass loyalty program now allows members to earn and redeem rewards in restaurants, rather than just digital orders.

Operations

Sweetgreen fostered a hostile and discriminatory work environment in New York stores, lawsuit alleges

 By Lisa Jennings on Sep. 14, 2023

In a complaint filed in New York Supreme Court, 10 plaintiffs described an atmosphere of racial slurs and sexually inappropriate comments, mostly coming from two managers.

Operations

How Sweetgreen got restaurant margins up and how they plan to keep them there

By Lisa Jennings on Sep. 13, 2023

This will be the break-even year for the fast-casual chain, the company predicts. CFO Mitch Repack shared details on the strategies that are gaining traction.

Leadership

Sweetgreen snags two former Chipotle execs

By Lisa Jennings on Aug. 21, 2023

Chad Brauze is the new head of culinary and Michael Kotick is leading the marketing team. Both are alums of fast-casual rival Chipotle.

Operations

Sweetgreen makes progress toward profitability

By Lisa Jennings on Jul. 28, 2023

Innovations like the fully automated restaurant and Sweetpass loyalty program are showing early signs of bottom-line results.

Operations

Sweetgreen to bring reward program to in-restaurant guests

By Lisa Jennings on Jul. 28, 2023

So far, the two-tiered loyalty program has been digital only. In the next few months, the loyalty perks will also apply for in-store purchases.

Operations

All Sweetgreen units will be automated within five years, CEO predicts

By Lisa Jennings on Jun. 07, 2023

And in other fast-casual highlights from investor conferences: Portillo's is killing it in the Sun Belt, and Potbelly is carrying momentum into 2Q.

Technology

Sweetgreen's automated makeline shows robots and humans can coexist

By Joe Guszkowski on May 15, 2023

Tech Check: The salad chain’s first Infinite Kitchen in Naperville, Ill., offers an experience that is almost seamless, but not soulless.

Technology

Sweetgreen's robotic Infinite Kitchen is finally open

By Lisa Jennings on May 10, 2023

The fully automated makeline is described as faster and more accurate, and could cut labor costs in half. A second location, converted from an existing restaurant, will come later this year.

Technology

Sweetgreen's first Infinite Kitchen robotic makeline to debut on May 10

By Lisa Jennings on May 04, 2023

The long-awaited automated format will open first in Naperville, Ill. A second one is coming later this year at a converted existing restaurant.

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