Tim Hortons

Operations

8 stunners from the Global Restaurant Leadership Conference

Amid talk of delivery, ghost kitchens and a worldwide shortage of restaurant talent, speakers and attendees aired a few surprises. Here’s a sampling.

Leadership

4 restaurant companies awarded top global industry honor

The winners of this year’s GRLC Distinction Awards include several of the world’s largest restaurant operations, hailing from three continents.

Same-store sales fell last quarter despite new coffee drinks, plant-based sandwiches and a loyalty program.

The coffee and doughnut chain's former global chief marketing officer will oversee the chain’s biggest market.

The two chains are seeing slow sales in their home markets and believe the introduction of plant-based items can reverse that trend.

In an amended lawsuit, the operators’ franchise association says the franchisor’s cost cutting is squeezing franchisees.

The chain is ultrapopular in Canada, but not so much here. It’s an issue the chain has perpetually struggled to fix, says RB’s The Bottom Line.

Get Top 500 data: sales, units and YOY change, average unit volume, and company/franchise units, as well as Technomic’s analysis, growth forecast and more.

One-fifth of Canadians are members of the program after just a few weeks, but the chain’s same-store sales fell in the first quarter.

Tim Hortons had its best same-store-sales performance in more than two years thanks to an improved image in Canada.

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