management

Technology

How a failing guest feedback program helped Texas Steakhouse improve

What happens when your guest feedback programs insist your customers love you, but your restaurant is empty? That was Terry Smith’s dilemma when he was brought on board as consultant for Texas Steakhouse in 2008.

How a Foodservice Distributor Can Successfully Acquire the Right Firm - Part 2

(With several large and small distributorships telling us of their plans to acquire other companies, we decided to ask mergers and acquisitions expert George...

Crowdfunding is a sea change for small businesses that don’t want to go the traditional financing route. Can it work for restaurants?

REDWOOD SHORES, CA - COI Foodservice Distribution has deployed the Amphire Connect system to electronically enable transactions with its entire supplier...

Stillman, the founder of T.G.I. Fridays and Smith & Wollensky, and Blum, an architect of Olive Garden’s growth in the chain’s heyday, are among the industry veterans dissident shareholder Starboard Value wants on a completely new Darden board.

In support of this, said Steve Spinner, president, the company's previously designated Broadline division has ceased to exist as a distinct unit and its...

After leading the bakery chain for four years, Cole is stepping up to group president of the concept’s parent company, Focus Brands. Her duties as Cinnabon president have been assumed by former COO Joe Guith.

The distributorship also announced that David B. Smallwood, a 25-year Sysco veteran and currently vice president of multi-unit sales, would retire from the...

The former Darden president will oversee Panera’s core cafe business.

The workshop is designed to teach produce professionals safe farming and handling practices and the three-day session will feature discussions of the latest...

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