management

Dunkin' Brands names Jeff Miller as executive chef and vice president of product innovation

Jun. 25, 2014

Chef Jeff Miller has spent 11 years at Dunkin’ Brands, working under Frankenthaler, the first of what proved to be a parade of fine-dining chefs to enter chain R&D kitchens. Miller will now oversee a 22-person culinary team at the franchisor.

Former Burger King Pres. to lead Umami Burger Group growth

Jul. 08, 2014

The restaurant group that operates Umami Burger and 800 Degrees Neapolitan Pizzeria has named Paul Clayton, former president of Burger King and CEO of Jamba Juice, to head the company as it plans expansion into Chicago, Las Vegas and beyond.

The week’s 5 head-spinning moments: Special eye-poke edition

By Peter Romeo on Jul. 11, 2014

New food-cost threats, an example of how not to handle shareholder relations and Moe, Larry and Curly are handed spatulas.

Leadership

Get to know life services expert Laurie beth Jensen

By Kelly Killian on Jul. 15, 2014

With one foot in HR and the other in marketing, Jensen has the express job of making employees feel good about their positions at Zoës Kitchen, the Plano, Texas-based Mediterranean fast casual with more than 110 units

'Lessons I wish I'd known'

By Sara Rush Wirth on Jul. 29, 2014

We asked the industry’s “upperclassmen” to share the skills that have served them well in this business. Hospitality schools, are you listening?

Leadership

Get to know Karim Webb

By Kelly Killian on Aug. 12, 2014

Founder of PCF Management, a Buffalo Wild Wings franchisee, Karim Webb's passion is contagious. Now Chipotle and other concepts are entering the neighborhood.

Black restaurant CEOs disappearing? Why it matters

By Kelly Killian on Aug. 12, 2014

The battles currently being waged by shareholder activists at large restaurant companies could be claiming some important collateral damage: the industry’s African-American CEOs.

Financing

Get in the game

Aug. 20, 2014

Now that every other venue offers big screen TVs and half-price beers, it’s crucial to start building a loyal customer base early through strategic promotions. And there’s still time to snag sports fans, as football fever really heats up with preseason August games.

Managing email

By Amanda Baltazar on Sep. 16, 2014

Staying on top of chronically overflowing inboxes isn't easy. We asked several restaurateurs how they keep from feeling overwhelmed by emails from customers, coworkers and suppliers; here are their tips.

Local McDonald’s magnate: ‘Dreams are good, but business plans are better’

Sep. 23, 2014

A 10-store operator shares what he’s learned from his 46 years with the brand.

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