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Technology

Consumers across generations debate the pros and cons of restaurant tech

 By Lisa Jennings on Sep. 13, 2023

As the industry races to adopt the latest innovations, how are diners feeling about their brand interactions? A member of Gen Z, a Millennial, a Gen Xer and a Boomer shared their views at FSTEC.

Food

Chipotle returns Carne Asada to the menu for a limited run

 By Patricia Cobe on Sep. 13, 2023

For the first time, guests can fill a quesadilla with the popular protein option.

Financing

For Boston Market, another ugly chapter could be its last

By Jonathan Maze on Sep. 13, 2023

After years of steady decline, the fast-casual brand appears to be in a death spiral of unpaid bills, legal filings and angry customers. Even in a world as forgiving as restaurants, it may be impossible for the chain to come back.

Technology

Want the CEO's job at a restaurant chain? Get a job in tech

By Peter Romeo on Sep. 13, 2023

At FSTEC, speakers suggested that technology is the new route to the corner office.

Financing

Why would Roark Capital buy Subway?

Sep. 12, 2023

Technomic's Take: The sandwich chain has been shedding locations since 2016. But the brand may be poised for a sustained turnaround.

Emerging Brands

How far can buzz take a restaurant? Here's a cautionary tale.

By Peter Romeo on Sep. 12, 2023

Restaurant Rewind: Wagamama was going to blitz the U.S. market, or at least that was talk. Decades later, we're still waiting.

Financing

Boston Market is reopening its N.J. restaurants

By Jonathan Maze on Sep. 12, 2023

The state has lifted its stop-work order, saying that employees have been repaid. Restaurants are expected to reopen this week as deliveries come in.

Marketing

Domino's upgrades its loyalty program

By Jonathan Maze on Sep. 12, 2023

The pizza chain is reducing how much customers need to spend to earn points and will let customers earn points earlier. It is the latest fast-food company to upgrade its loyalty program, which has become a key marketing tool.

Food

Noodles & Company moves menu in a heartier direction with its first baked entree

By Patricia Cobe on Sep. 12, 2023

Behind the Menu: Executive chef Nick Graff developed Chicken Parmesan to offer guests a classic Italian main dish at a fast-casual price point.

Financing

Corner Bakery employees thought they had a savior. They got something else

By Jonathan Maze on Sep. 12, 2023

Jay Pandya took over Corner Bakery during the pandemic in 2020. He demanded tough cost cuts, and refused to pay bills. Employees left in droves. Workers were locked out of stores. And the company’s lender accused him of using the company as a “piggy bank.”

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