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Consumers across generations debate the pros and cons of restaurant tech

 By Lisa Jennings on Sep. 13, 2023

As the industry races to adopt the latest innovations, how are diners feeling about their brand interactions? A member of Gen Z, a Millennial, a Gen Xer and a Boomer shared their views at FSTEC.

Food

Chipotle returns Carne Asada to the menu for a limited run

 By Patricia Cobe on Sep. 13, 2023

For the first time, guests can fill a quesadilla with the popular protein option.

Financing

For Boston Market, another ugly chapter could be its last

By Jonathan Maze on Sep. 13, 2023

After years of steady decline, the fast-casual brand appears to be in a death spiral of unpaid bills, legal filings and angry customers. Even in a world as forgiving as restaurants, it may be impossible for the chain to come back.

Technology

Want the CEO's job at a restaurant chain? Get a job in tech

By Peter Romeo on Sep. 13, 2023

At FSTEC, speakers suggested that technology is the new route to the corner office.

Operations

How Sweetgreen got restaurant margins up and how they plan to keep them there

By Lisa Jennings on Sep. 13, 2023

This will be the break-even year for the fast-casual chain, the company predicts. CFO Mitch Repack shared details on the strategies that are gaining traction.

Leadership

Howard Schultz is stepping down from the Starbucks board

By Jonathan Maze on Sep. 13, 2023

The former CEO and chairman emeritus is no longer company director as part of a planned transition. Wei Zhang, former Alibaba senior advisor, will take on the role.

Marketing

Domino's upgrades its loyalty program

By Jonathan Maze on Sep. 12, 2023

The pizza chain is reducing how much customers need to spend to earn points and will let customers earn points earlier. It is the latest fast-food company to upgrade its loyalty program, which has become a key marketing tool.

Food

Noodles & Company moves menu in a heartier direction with its first baked entree

By Patricia Cobe on Sep. 12, 2023

Behind the Menu: Executive chef Nick Graff developed Chicken Parmesan to offer guests a classic Italian main dish at a fast-casual price point.

Financing

Corner Bakery employees thought they had a savior. They got something else

By Jonathan Maze on Sep. 12, 2023

Jay Pandya took over Corner Bakery during the pandemic in 2020. He demanded tough cost cuts, and refused to pay bills. Employees left in droves. Workers were locked out of stores. And the company’s lender accused him of using the company as a “piggy bank.”

Technology

4 questions we'll be asking at this year's FSTEC conference

By Joe Guszkowski on Sep. 12, 2023

Tech Check: Restaurants’ war on inflation has intensified over the past year. Can tech provide answers?

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