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Food

How Mike's Hot Honey sparked the sweet-heat menu trend, starting with Paulie Gee's Brooklyn pizzeria

 By Patricia Cobe on Aug. 03, 2023

Mike Kurtz and Paul Giannone started drizzling hot honey on pizza more than 10 years ago, and now, that drizzle is flooding menus across the country.

Operations

Starbucks is expanding resources for veterans and military personnel

By Reyna Estrada on Aug. 03, 2023

The coffee chain is broadening mental health resources and launching a centralized service for military employees who are relocating.

Financing

Applebee's and IHOP see a more cautious consumer

By Joe Guszkowski on Aug. 03, 2023

The Dine Brands concepts said guests are gravitating toward discounts and opting for pickup over delivery as prices continue to rise.

Workforce

Some servers think service fees lead to legal theft

By Reyna Estrada on Aug. 02, 2023

Are restaurant service charges transparent enough? Opinions among the supposed beneficiaries of these fees vary.

Consumer Trends

Diners aren't pleased with service fees: 'You feel like you're paying a cable bill'

By Joe Guszkowski on Aug. 02, 2023

Many say they’d be less likely to return to restaurants with a fee, while others say they would tip less or not at all.

Financing

How a trio of seismic events affected Subway, Chipotle and Texas Roadhouse

By Jonathan Maze on Aug. 02, 2023

A Deeper Dive: RB editors Lisa Jennings and Peter Romeo join Jonathan Maze on the podcast to talk about three major events and the impact they had on these chains.

Operations

Restaurant operators have love/hate opinions on service charges

By Lisa Jennings on Aug. 02, 2023

But believers say the surcharge trend has helped spark a game-changing conversation about the industry and how it takes care of workers.

Technology

Virtual Dining Concepts fires back in MrBeast Burger dispute

By Joe Guszkowski on Aug. 02, 2023

The company accused MrBeast of “bullying” it for more control of the brand and suing when he didn’t get his way. It has hired lawyers and is preparing to fight the case in court.

Operations

Chicken sandwiches are helping Wingstop capture the coveted heavy QSR user

By Lisa Jennings on Aug. 02, 2023

The 12-flavor chicken sandwich line is introducing new customers to the wings brand and is helping to lower food costs.

Financing

Restaurants keep adding service fees, even as customers say they don't like them

By Jonathan Maze on Aug. 02, 2023

After wages and other costs have taken off, operators have responded by adding extra charges to the bill. The move risks alienating consumers and attracting regulatory scrutiny. But operators say they don’t have a choice.

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