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Operations

Restaurant operators have love/hate opinions on service charges

 By Lisa Jennings on Aug. 02, 2023

But believers say the surcharge trend has helped spark a game-changing conversation about the industry and how it takes care of workers.

Technology

Virtual Dining Concepts fires back in MrBeast Burger dispute

 By Joe Guszkowski on Aug. 02, 2023

The company accused MrBeast of “bullying” it for more control of the brand and suing when he didn’t get his way. It has hired lawyers and is preparing to fight the case in court.

Operations

Chicken sandwiches are helping Wingstop capture the coveted heavy QSR user

By Lisa Jennings on Aug. 02, 2023

The 12-flavor chicken sandwich line is introducing new customers to the wings brand and is helping to lower food costs.

Financing

Restaurants keep adding service fees, even as customers say they don't like them

By Jonathan Maze on Aug. 02, 2023

After wages and other costs have taken off, operators have responded by adding extra charges to the bill. The move risks alienating consumers and attracting regulatory scrutiny. But operators say they don’t have a choice.

Financing

Starbucks' record sales do not appease skeptical investors

By Jonathan Maze on Aug. 02, 2023

The coffee giant recorded the strongest average weekly sales in its history as customers customize beverages and order more food. But its domestic sales slowed and analysts appeared skeptical.

Food

Denny's adjusts the playbook for its main business while readying Keke's for expansion

By Peter Romeo on Aug. 02, 2023

Both of the company's concepts will focus on their menus, one to stress value, the other to underscore on-site prep.

Financing

Starbucks sees opportunities in smaller towns

By Jonathan Maze on Aug. 02, 2023

The coffee giant, known most for urban areas and more recently suburbs, believes it has plenty of room to grow. And that could include smaller communities.

Operations

Hotel service fees can be hidden by confusing lingo

By Patricia Cobe on Aug. 02, 2023

Consumers, the FTC and even President Biden are calling for more transparency around the mysterious charges that hotels tack onto guests’ bills.

Operations

Regulation of service fees is a work in progress

By Peter Romeo on Aug. 02, 2023

The rules for employers vary greatly—if they exist at all in a jurisdiction. The volume of do’s and don’ts is expected to soar as the fees proliferate and Washington, D.C., figures out a model.

Financing

Sardar Biglari takes a big stake in El Pollo Loco

By Jonathan Maze on Aug. 01, 2023

The investor, whose Biglari Holdings owns Steak n Shake, has acquired 9.1% of the shares of the chicken chain in his latest “passive” investment.

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