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Operations

Best practices from 30 years of ServSafe to celebrate National Food Safety Month

 By National Restaurant Association on Sep. 02, 2020

Each week of September delivers the best tips, tricks, advice, and education in key areas of food safety.

Food

Shake Shack adds spicy new LTOs

 By Heather Lalley on Sep. 02, 2020

The chain, which has struggled with declining traffic during the pandemic, is bringing back its Hot Chick’n sandwich and adding three other fiery items.

Financing

Black former franchisees sue McDonald’s over discrimination

By Jonathan Maze on Sep. 01, 2020

More than 50 former operators accused the chain of a longtime pattern of bias that drove many of them out of the system.

Consumer Trends

Delivery services have room to improve, consumers say

By Joe Guszkowski on Sep. 01, 2020

More than 20% of delivery customers encounter problems every time they order, a new survey found.

Financing

Three big questions on McDonald’s war with Steve Easterbrook

By Jonathan Maze on Sep. 01, 2020

RB’s The Bottom Line looks at some of the complexities of the emerging fight between the company and its former CEO, along with a top lieutenant.

Food

Wendy’s brings back the pretzel bun

By Jonathan Maze on Sep. 01, 2020

The chain’s new Pretzel Bacon Pub Cheeseburger is priced at $5.69 and features a pretzel bun and beer cheese.

Food

Chains pushing both health and indulgence with new menu items

By Patricia Cobe on Sep. 01, 2020

Taste Tracker: Bowls from Portillo’s and Red Mango, an ooze fest at Weinerschnitzel and a booze fest at Quaker Steak & Lube.

Operations

6 months into the pandemic, the hotel industry continues to struggle

By Patricia Cobe on Sep. 01, 2020

A new report from the American Hotel & Lodging Association paints a gloomy picture.

Leadership

Potbelly hires Adam Noyes to be COO

By Joe Guszkowski on Sep. 01, 2020

The sandwich chain added the operations veteran to aid in its turnaround efforts.

Marketing

Subway’s kicks off its new ad campaign with Bill Belichick

By Jonathan Maze on Sep. 01, 2020

Deion Sanders and the Watt brothers are also featured in the chain's "Footlong Season" campaign, its first as an NFL sponsor.

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